Tutorials


Just in Time Learning

Quick and Easy

Telehealth | Video Conferencing

How to Start a Telehealth Visit on a Mobile Device

Tutorial for Patients (2:15)

How to Start a Telehealth Visit on a Computer

Tutorial for Patients (2:15)

How to Prepare to Host a Telehealth Visit

Tutorial for Providers (5:25)

Messaging | Voicemail

How to Access Voicemails, Text Messages and Call History

Tutorial for Providers (1:33)

How to Share Notes and Messages with your Teammates

Tutorial for Providers (2:11)

Phone Reference Guide

3-way Conference

  1. Call the 1st number
  2. Once it is connected, press [Flash] button on your phone and listen for a dial tone
  3. When you hear dial tone, dial the 2nd number
  4. Once it is connected, dial *3

Do Not Disturb

*78 to activate Do-Not-Disturb mode

Phone will not ring, calls are routed to voicemail


*79 to deactivate Do-Not-Disturb mode

Calls on Hold

Put a call on hold *0

Take a call off hold *0

Attended Transfer

  1. Press [Flash] button on your phone and listen for a dial tone
  2. When you hear a dial tone, dial the extension number
  3. Wait for the extension to answer
  4. Press *2 then hang up to complete the transfer

Unattended Transfer

  1. Press *1
  2. Dial the extension number
  3. Hang up


For example, to blind transfer a call to an extension 1002, dial the following: *11002

Redial

Redial last incoming call *69

How to Park a Call

  1. Press *1 to initiate a transfer
  2. Press *41, followed by the parking spot number (any number that will be used to retrieve the call) and the # key
  3. Wait until you hear a message confirming the call has been transferred, and then hang up

For example, to park a call at parking spot number 9, dial the following: *1*419#

How to Retrieve a Parked Call

  1. Press *41, followed by the parking spot number
  2. Press #
  3. Wait 3-4 seconds and say Hello

For example, to retrieve a parked call from spot number 9, dial the following: *419#

EntreUpload® | EntreNotes® | Team Portal

Online Forms for Patients and Their Providers

How to Securely Upload Patient Records and Share Notes

Tutorial for Patients and Their Providers (2:26)

How to Access Patient Forms and Records Uploaded via Website

Tutorial for Providers (3:58)

Entrepedia®

Online Encyclopedia for HIPAA & HR Policies & Procedures

About Entrepedia®

Overview for Providers (6:28)

How You Can Benefit from Entrepedia®

Overview for Providers (8:52)

How to Log into Entrepedia®

Tutorial for Providers (2:02)

OfficeFLO® Signup

Request an Appointment, Sign up for a Waiting List, Join a Distribution list, ...

How to Request an Appointment, Sign up for a Waiting List and Other Notifications

Tutorial for Patients (4:08)

IT Systems, Mobile Devices & Utilities

How to Update Firmware and Device Drivers on Lenovo Computers

Tutorial for Providers (1:14)

How to Update Windows 10 Operating System on Computers

For Providers