Tutorials
Just in Time Learning
Quick and Easy
How to Start a Telehealth Visit on a Mobile Device | Tutorial for patients (2:15)
How to Start a Telehealth Visit on a Computer | Tutorial for patients (2:15)
How to Prepare to Host a Telehealth Visit | Tutorial for providers (5:25)
How to Access Voicemails, Text Messages and Call History | Tutorial for providers (1:33)
How to Share Notes and Messages with your Teammates | Tutorial for providers (2:11)
Phone Reference Guide | Tutorial for providers
How to Securely Upload Patient Records and Share Notes | Tutorial for patients and their providers (2:26)
How to Access Patient Forms and Records Uploaded via Website | Tutorial for providers (2:11)
Introducing Entrepedia® | Overview for providers (6:28)
How You Can Benefit from Entrepedia® | Overview for providers (2:25)
How to Log into Entrepedia® | Tutorial for providers (2:02)
How to Request an Appointment, Sign up for a Waiting List and more | Tutorial for patients (2:35)
How to Update Firmware and Device Drivers on Lenovo Computers | Tutorial for providers (1:14)
How to Activate G-Suite Device Policy Profile on an iOS device | Tutorial for providers
How to set up an OOMA Office app to make outgoing calls using the Caller ID of your office phone number | Tutorial for providers
Telehealth | Video Conferencing
How to Start a Telehealth Visit on a Mobile Device
Tutorial for Patients (2:15)
How to Start a Telehealth Visit on a Computer
Tutorial for Patients (2:15)
How to Prepare to Host a Telehealth Visit
Tutorial for Providers (5:25)
Messaging | Voicemail
How to Access Voicemails, Text Messages and Call History
Tutorial for Providers (1:33)
How to Share Notes and Messages with your Teammates
Tutorial for Providers (2:11)
Phone Reference Guide
3-way Conference
Call the 1st number
Once it is connected, press [Flash] button on your phone and listen for a dial tone
When you hear dial tone, dial the 2nd number
Once it is connected, dial *3
Do Not Disturb
*78 to activate Do-Not-Disturb mode
Phone will not ring, calls are routed to voicemail*79 to deactivate Do-Not-Disturb mode
Calls on Hold
Put a call on hold *0
Take a call off hold *0
Attended Transfer
Press [Flash] button on your phone and listen for a dial tone
When you hear a dial tone, dial the extension number
Wait for the extension to answer
Press *2 then hang up to complete the transfer
Unattended Transfer
Press *1
Dial the extension number
Hang up
For example, to blind transfer a call to an extension 1002, dial the following: *11002
Redial
Redial last incoming call *69
How to Park a Call
Press *1 to initiate a transfer
Press *41, followed by the parking spot number (any number that will be used to retrieve the call) and the # key
Wait until you hear a message confirming the call has been transferred, and then hang up
For example, to park a call at parking spot number 9, dial the following: *1*419#
How to Retrieve a Parked Call
Press *41, followed by the parking spot number
Press #
Wait 3-4 seconds and say Hello
For example, to retrieve a parked call from spot number 9, dial the following: *419#
EntreUpload® | EntreNotes® | Team Portal
Online Forms for Patients and Their Providers
How to Securely Upload Patient Records and Share Notes
Tutorial for Patients and Their Providers (2:26)
How to Access Patient Forms and Records Uploaded via Website
Tutorial for Providers (3:58)
Entrepedia®
Online Encyclopedia for HIPAA & HR Policies & Procedures
About Entrepedia®
Overview for Providers (6:28)
How You Can Benefit from Entrepedia®
Overview for Providers (8:52)
How to Log into Entrepedia®
Tutorial for Providers (2:02)
OfficeFLO® Signup
Request an Appointment, Sign up for a Waiting List, Join a Distribution list, ...
How to Request an Appointment, Sign up for a Waiting List and Other Notifications
Tutorial for Patients (4:08)
IT Systems, Mobile Devices & Utilities
How to Update Firmware and Device Drivers on Lenovo Computers
Tutorial for Providers (1:14)
Tutorial for Providers
