Live Chat

The importance of live chat cannot be overstated

  • It helps increase client satisfaction
  • Clients can multitask while communicating via live chat
  • The discussion is documented by default - so no need to take additional notes
  • Clients do not need to install apps
  • Live chat can be done on a mobile device or a desktop computer instantly, any time, anywhere (as long there is an Internet connection)

For some of the topics (e.g., to ask a quick question or to set up an appointment, schedule time) some of the clients, especially millennials, would rather send a message than call your office

Many leading companies, including Amazon, Microsoft, and more provide live chat capabilities as a way to contact their support team

Waiting a few minutes for a response when texting or instant messaging is less frustrating than having to stay on hold on a phone, deal with voicemails or play phone tag

Critical Success Factors for Live Chat

For your office

  • Native apps for mobile devices (iOS/Android)
  • Desktop apps with an auto-start capability (Windows/Mac)
  • Multi-user support

For your clients

  • Desktop-friendly
  • Mobile device-friendly
  • Should not require User ID or Password

Chat with us to get a better feel about our live chat experience!