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The importance of live chat cannot be overstated
- It helps increase client satisfaction
- Clients can multitask while communicating via live chat
- The discussion is documented by default - so no need to take additional notes
- Clients do not need to install apps
- Live chat can be done on a mobile device or a desktop computer instantly, any time, anywhere (as long there is an Internet connection)
For some of the topics (e.g., to ask a quick question or to set up an appointment, schedule time) some of the clients, especially millennials, would rather send a message than call your office
Many leading companies, including Amazon, Microsoft, and more provide live chat capabilities as a way to contact their support team
Waiting a few minutes for a response when texting or instant messaging is less frustrating than having to stay on hold on a phone, deal with voicemails or play phone tag
Critical Success Factors for Live Chat
Critical Success Factors for Live Chat
For your office
- Native apps for mobile devices (iOS/Android)
- Desktop apps with an auto-start capability (Windows/Mac)
- Multi-user support
For your clients
- Desktop-friendly
- Mobile device-friendly
- Should not require User ID or Password
Chat with us to get a better feel about our live chat experience!
Chat with us to get a better feel about our live chat experience!
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